We want every customer to love their saree. If something isn't right, here's how returns and refunds work at Tanmayaa Sarees.
1. Return Window
You can request a return within our return window from the date of delivery. Contact us and we'll guide you through the process.
2. Eligibility
To be eligible for a return, the saree must be:
- Unworn, unwashed, and free of stains, marks, or odours.
- In its original packaging with the matching blouse piece intact.
- Accompanied by the order number or invoice.
The following are not eligible for returns:
- Sarees that have been worn, washed, ironed, or altered.
- Sarees damaged due to misuse after delivery.
- Items marked as “Final Sale” on the product page.
3. How to Initiate a Return
- Email hello@tanmayaasarees.shop or WhatsApp us with your order number and a brief reason.
- We'll confirm and send a reverse-pickup request to our courier (where available) or share a return shipping address.
- Pack the saree in its original packaging and hand it over to the courier (or ship it back if reverse pickup isn't available in your PIN code).
- Once we receive and inspect the saree, we'll process your refund.
4. Refund Timeline
- Prepaid orders — refund is initiated within 2 business days of receiving the returned saree. The amount typically reflects in your account in 5–7 business days, depending on your bank.
- Cash on Delivery orders — refund is issued via bank transfer (NEFT/IMPS) to the account details you share. Allow 5–7 business days from the day we receive the return.
5. Exchanges
We don't currently offer direct exchanges. If you'd like a different saree, return the original and place a fresh order. Once your refund is processed you can use it for the new purchase.
6. Damaged or Wrong Item Received
If a saree arrives damaged in transit or you received the wrong item, email or WhatsApp us within 48 hours of delivery with photos of the parcel and saree. We'll arrange a free pickup and either replace the saree or issue a full refund — your choice.
7. Shipping Charges on Returns
For change-of-mind returns, return shipping is at your cost (typically Rs.50–Rs.150 within India). For damaged or wrong-item returns, we cover the return shipping.
8. Contact
Need help with a return? Email hello@tanmayaasarees.shop or message us via the contact page.